Claims conditions

At Ekokoza, we do everything to make sure your purchase brings you joy ✨. If anything goes wrong, don’t worry — we’ll fix it quickly and easily, and return costs are always on us.

Complaints (if there’s an issue with your order)

Did your parcel arrive damaged, is something missing, or are you simply not happy?
Email us at info@ekokoza.com, briefly describe what happened, and we’ll find the best solution together. No forms — just a quick and friendly arrangement.

Returns (changed your mind)

Changed your mind? No problem!
Within 14 days of receiving your order, you can return items without giving any reason.
Write to info@ekokoza.com — we’ll send clear instructions and a prepaid label. Your return will be completely free.

Refunds

As soon as we receive your parcel, we’ll refund the payment to the same account you used.

👉 One email to info@ekokoza.com, and we’ll handle the rest!