Order tracking
Order tracking
We keep you informed along the way.
It matters to us that you know what is happening with your order. As soon as your parcel leaves our warehouse, we send you a dispatch confirmation with the tracking number and a direct tracking link.
Have you not received a dispatch confirmation yet? Your order is probably still being prepared.
Where to find the status
Your shipping information is available in several places.
We provide the key information automatically. Simply use whichever option is most convenient for you.
Dispatch confirmation by email
After dispatch, you receive an email with the tracking number and a direct tracking link.
When the message is not in your inbox, please also check your spam or promotions folder.
A clear overview in your account
Registered customers can find their orders and the available shipping information directly in their account.
View my ordersTrack through the carrier network
Use the shipping number beginning with 207… on the PPL tracking page. From there, you can usually continue to the local carrier’s tracking system.
Open trackingWhen something does not look right
The cause is usually easy to identify.
No dispatch confirmation yet
Your order is probably still being prepared. Once it has been dispatched, you will automatically receive the tracking number and direct tracking link.
No movement shown yet
After the dispatch confirmation, it may take a few hours for the carrier to receive the parcel and display the first scan.
Marked as delivered, but not found
Please check the safe place, neighbours, reception and any nearby collection point. When the parcel still cannot be found, we will help you clarify the situation.
Do you need our help?
Write to [email protected] and include your order number. Briefly tell us what you have already checked, so we can help quickly and avoid unnecessary follow-up questions.